FAQs2019-07-16T06:40:52+00:00
How can I order?2019-07-16T05:19:10+00:00

There are two ways to place your order:

  • Click on “Add to Cart” and pay via PayPal (For US customers only)
  • Click on “Buy on Amazon” and you will be directed to our Amazon listing page.

These are the fastest and secured options to make your payment. If you encounter problems or have questions in the process, you may contact us at support@lypsonline.com and we’ll respond within 24 hours. You may also chat with us as we’re available 24/7.

How much is the shipping fee?2019-07-16T05:30:22+00:00

This would depend on your location. You’ll see this once you’re at the checkout page.

Where do you ship from?2019-07-16T05:31:49+00:00

We have warehouses in the U.S and Canada. If you place your order today, you may expect your purchase to arrive at your doorstep within 3-5 business days.

When can I expect my order/s to arrive?2019-07-16T05:32:41+00:00

You may expect your order to arrive within 3-5 business days.

Do you offer Express shipping?2019-07-16T05:33:24+00:00

As of the moment, we don’t have this option so we suggest placing your order as soon as possible. 🙂

What are your products made of?2019-07-16T05:37:57+00:00

All our products are made of FDA Approved Silicone – the same high quality silicone that all doctors are required by law to use with their patients.

How to use Kegel weights?2019-07-16T05:39:02+00:00

Kegel weights can be used by both men and women. Many factors can weaken your pelvic floor muscles, including pregnancy, childbirth, surgery, aging, excessive straining from constipation or chronic coughing, and being overweight.

To get started:

  • Find the right muscles. To identify your pelvic floor muscles, stop urination in midstream. Once you’ve identified your pelvic floor muscles you can do the exercises in any position, although you might find it easiest to do them lying down at first.
  • Perfect your technique. To do Kegels, imagine you are sitting on a marble and tighten your pelvic muscles as if you’re lifting the marble. Try it for three seconds at a time then relax for a count of three.
  • Maintain your focus. For best results, focus on tightening only your pelvic floor muscles. Be careful not to flex the muscles in your abdomen, thighs or buttocks. Avoid holding your breath. Instead, breathe freely during the exercises.
  • Repeat three times a day. Aim for at least three sets of 10 to 15 repetitions a day.
How to apply and activate my warranty?2019-07-16T05:40:05+00:00

Our warranty only covers the products that were purchased directly on our website or on our official sellers in Amazon.

Upon receiving your order, you need to activate your warranty within 2 weeks. To do that, simply follow the steps below:

  • Go to our Warranty page
  • Fill in the required details:
    • Name (Purchaser’s name)
    • Email address
    • Order ID (Amazon Order ID or Lyps Order ID)
Why should I activate my warranty?2019-07-16T05:41:38+00:00

It is important to activate your warranty to be covered by our 90 day money back guarantee and 1 year product and technical support. Once you’ve done this and encounter any issues with your purchase, you may simply get in touch with us and we’ll provide you the best possible resolution, or offer a refund or replacement.

This is also one way for us to make sure that our customers bought certified products directly from us or through our official Amazon sellers only.

In addition to the 1-year product warranty service, you can claim your free gift and you’ll also get exclusive offers, discounts, and invites to sale events.

How can I claim my free gift?2019-07-16T05:42:27+00:00

Simply follow the steps below:

  1. Activate your warranty on our Warranty page.
  2. Once you’ve clicked on “Activate my Warranty”, you will be directed to a new page where you can claim your free gift.
  3. Leave an honest review for the product you purchased to claim your free gift.
  4. Fill out the form and confirm your shipping address.

If you encounter an error or any issues during the process, please contact us at support@lypsonline.com or chat with us 24/7 and we’d be happy to assist you.